TERMS AND CONDITIONS
CONFIRMATION is immediately emailed to you after placing an order for our live inventory. All sales are final. There are no cancellations, refunds or exchanges. Once your credit card has been submitted and approved, which happens moments after you select the "BUY" button on the checkout page, the sale is final.
EVENT CANCELLATION: If a show is cancelled we would need you to send the tickets back to us for a full refund less shipping costs. It is important that you make a copy of the seats and also mail them to us by certified registered mail just to insure we receive the physical tickets so we can, in turn get a refund ourselves from the theatre.
TICKETS are usually sent by 2-3 day U.S. Priority Mail or FedEx for an additional fee if given enough time. If not we will advise you to pick-up your tickets at our office in New York City located at 723 Seventh Ave, Suite 902, New York, NY 10019. Phone contact will be 212-307-7050 or 800-451-9930.
SHIPPING of tickets can be sent only to the address that is on file with your credit card company. This address will be verified with your credit card company, so you must use the exact address that your billing statements are sent to, or your order will be rejected during checkout. If you need special delivery for your tickets, then you will have to order by phone.
PAYMENT AND CANCELLATION
PAYMENT: In general, an order placed in our shopping cart will be billed to the credit card you gave us. Travel agency check or money order for hotel packages and non-ticket services need to be in U.S. funds drawn on a U.S. bank if tickets are ordered by phone. We accept all major Credit Cards including Visa, MasterCard, Diners Club, Discover and American Express. Applause will be responsible for credit card processing.
Applause Theatre and Entertainment Service Inc., 723 Seventh Ave, Suite 902, New York, NY 10019 acts only as agents for various transfer companies, hotels, tour operators, etc., who provides transportation and other services, included in hotel packages and is not responsible for any negligence on their behalf.
HOURS OF OPERATION
Applause is open 365 days a year, 7 days a week.
We can be reached directly Monday thru Saturday from 9:00am-8:00pm, Sundays from 9:00am-6:00pm EST.
You may place an order online (which is open 24 hours a day and 7 days a week) or you can call us during regular business hours at 212-307-7050 or 1-800-451-9930 if you'd like to speak with one of our friendly ticket experts.
When you submit a shopping cart order you will receive an immediate order confirmation along with delivery instructions. In the unlikely event that your tickets are not available, we will contact you immediately to arrange for alternate seating or suggest other options for you.
It should be understood that your credit card will be charged and you will agree to pay all charges as they appear on your credit card statement.
All prices listed include all service charges. Please note that certain premium shows will have an additional up charge on them.
LONDON prices include a "value added tax", plus a 25% brokers fee, and a $10.00 per ticket service charge.
Tickets are non-cancelable. For all tickets wherever possible, Applause will try to resell your seats to another customer.
If tickets are resold, you will be charged a $50.00 cancellation fee per person. Exchanging tickets for another date might be allowed at the discretion of each individual theatre. When doing so Applause will waive any additional service charge.